Privacy Policy
Introduction
Welcome to https://residential-moving-solutions-san-francisco.reporteev.com (hereafter referred to as ‘RMS SF’ or ‘we’). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws and regulations, including but not limited to:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
- Quebec Law 25 on the protection of personal data
- General Data Protection Regulation (GDPR) of the European Union
- Lei Geral de Proteção de Dados (LGPD) in Brazil
- California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Colorado Private Information Protection Act (CPA)
- Utah Consumer Sales Privacy Act (UCPA)
- Connecticut Personal Data Protection Act (CTDPA)
- Virginia Consumer Data Protection Act (VCDPA)
- South Africa’s Protection of Personal Information Act (POPIA)
Scope
This policy applies to all aspects of our online presence, including but not limited to:
- Our official website at https://residential-moving-solutions-san-francisco.reporteev.com
- Any associated mobile or desktop applications
- Online services and products offered by RMS SF
- Interactions between our users and our digital platforms
Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.
Processing Activities
This Privacy Policy outlines our practices when:
- You use our applications or services as an authorized user, which may involve creating an account and providing personal details.
- You visit our websites linked to this policy, where we may collect data through analytics tools and tracking technologies.
- We communicate with you via email, phone, or text messages for promotional purposes or to provide updates about our services.
Personal Data Collection
We collect various categories of personal data, including:
- Account Information: This includes your name, user ID, and password required for accessing your account.
- Payment Information: Details such as credit/debit card numbers, expiration dates, and billing addresses are collected to facilitate transactions.
- Financial Information: We may store records of financial transactions, including bank account details (if provided), for accounting and fraud prevention purposes.
- Purchase Information: Data related to your orders, such as products purchased, quantities, and delivery addresses.
- Mobile Device Identifiers: Unique device identifiers and mobile app usage data can be collected to enhance user experience and personalize content.
- Location Data: Your geographical location information when you interact with our services or provide consent for tracking.
- Feedback: Any comments, reviews, or ratings you share with us help improve our products and services.
- Social Media Information: If you choose to connect your social media accounts, we may access your public profile information.
- Product Information: Details about the products you show interest in or purchase from our website.
We collect this data through direct user input, interactions with our digital platforms, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third parties who assist us in providing services, always adhering to their respective privacy policies.
Cookies
We use cookies to enhance your experience on our website and for analytics purposes:
- Strictly Necessary Cookies: These ensure the basic functionality of our website and are essential for navigation.
- Preference Cookies: They remember user preferences, such as language settings or display options.
- Analytics Cookies: Used to collect anonymous data about visitors’ behavior on our site, helping us improve its performance and content.
Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.
Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. The retention periods vary depending on the type of data and its usage:
- Account information is typically kept for as long as your account remains active or until you request its deletion.
- Payment and financial transaction records are retained for accounting and tax purposes, usually for a period of 7 years.
- Purchase history may be stored indefinitely to personalize future shopping experiences but can be deleted upon request.
- Most other data types are retained for a maximum of 24 months after the last interaction with our services.
Upon request or when no longer needed, we promptly delete or anonymize your personal information.
Your Rights
Depending on your jurisdiction, you may have specific rights regarding your personal data:
- Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate.
- Erasure (Right to be Forgotten): In certain cases, you can request the deletion of your personal information from our systems.
- Restriction: You may restrict the processing of your data under specific circumstances, such as when contesting its accuracy.
- Portability: You have the right to receive a copy of your personal data in a commonly used and machine-readable format.
- Objection: You can object to the processing of your data for certain purposes, including direct marketing.
- Non-Discrimination: You are protected from adverse decisions based solely on your exercise of data protection rights.
To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer using the details provided below.
Changes to Policy
RMS SF reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.
Contact Information
For any questions, requests, or complaints regarding privacy or personal data:
- Email: contact@residential-moving-solutions-san-francisco.reporteev.com
- Address: [Provide physical address]
We are committed to addressing your concerns and ensuring a transparent and secure user experience.